Statistical analysis of Call Center Data provides an opportunity to increase sales, service level and optimize performance. Geonet provides a complete solution for Call Center Managers and Executives to see their operations in real time and observe historical trends.
- Assess Agent Performance
- Intuitive Realtime Dashboard
- Selection of Detailed Reports
- Visualize Data through Graphs and Charts
- Hourly and Daily analysis of the historic Data
- Direct access to call detail recods
- Monitoring of industry standard performance indicators